FAQ

A complete set of products, a completed warranty card of the established model (see. Warranty repair), invoice.

The service center works on Saturdays, if it is not open on Saturday, then you can use any courier service convenient for you to deliver the goods, the terms here are Delivery and payment. You can also leave the product in the mailbox located next to the Service Center.

If the receipt is lost, the product can only be returned to the person who submitted the product for service. For identification, you need to present an identity document (passport, driver's license, military ID). In case of loss or theft of the service receipt for the product, it is necessary to contact us and inform about this fact, in order to avoid attempts by criminals to obtain the device.

We do not sell spare parts, but you can buy accessories for the products (headphone cushions, power supplies, replacement cables, adapters and adapters). To order and reserve accessories, you need to call the center and contact the manager.

The manufacturer usually marks the packaging of the product, which has protection against dust and moisture, with a special IP designation. Information about the degree of protection of your product can also be obtained by studying the operating instructions for the product, and it is possible to establish whether your specific case is covered by the manufacturer's warranty only after carrying out diagnostics in the SC.

In accordance with the legislation of Ukraine, warranty products are serviced within 14 calendar days. The product warranty is extended while the product is in the store. Paid applications are serviced depending on the complexity of the repair and the availability of the necessary spare parts in the SC warehouse or the manufacturer's warehouses. Detailed information can be obtained by contacting the SC directly.

For warranty service, it is necessary to present a warranty card of the established model filled out by the seller. Otherwise, contact the seller for warranty service.

In order to apply for a warranty, the current legislation regulates service terms up to 14 calendar days, there are no urgent repairs in the legislation, so it is necessary to contact the SC and explain the situation, if this is possible, we will do everything possible to speed up the service. In the case of a paid application, urgent work is paid additionally, it is necessary to first clarify the information about the possibility of urgent repair by contacting the phone numbers of the SC.

Mechanical damage refers to violations of the terms of use of the product. In the event that traces of violation of the terms of use of the product are detected in the SC, the SC is forced to refuse warranty service.

If the product heats up more than usual while charging the battery of the product or you are simply worried about the strong heating of the product, you must stop the charging process and do not use the product and, as soon as possible, with the complete set of the product and the charger, contact the Center for diagnostics.

Collect as much data as possible about the malfunction: how, when, under what circumstances, with which devices, under what conditions the malfunction was noted. It is necessary to put all the information on paper and attach it together with the defective product when accepting the product in the SC. We recommend that you record a video and send us a link to email або у Viber(+380666713982).

To deliver a defective product, follow the procedure described in the Delivery and payment section. If possible, shoot a video of the malfunction in the product. After sending the product and registering it in the SC contact the SC using phone numbers, send a link to your video via Viber or email.

Turn off the product, do not attempt to charge or turn on the product. Contact SC as soon as possible. It is very important to promptly contact the SC, the sooner the SC receives the product, the higher the chances of restoring it.

According to the current legislation of Ukraine, a note about the performed warranty service of the product is made in the designated part of the warranty card, which must be filled out in the SC after the service is performed. Additional information can also be obtained by phone numbers or by e-mail, specifying the data entered by the SC in the warranty card after the warranty service.

According to the current legislation of Ukraine, when warranty service is carried out, the warranty period for the product is extended by the time it is in the SC. A new warranty card and a new warranty period after the warranty service of the product is not provided by law.

When receiving the product at the SC, a receipt with a number must be issued. The receipt also contains a unique code, using the receipt number and the unique code on our website its.com.ua (Repair state), you can find out the status of the product's service. Also, upon acceptance of the product and after the end of the service of the product on your behalf the mobile phone number will receive an SMS.

No, because the SMS is only informative and does not give the right to receive the product after service. To receive the product after service, you must present the receipt issued by the SC when receiving the product for service. If there is no receipt, then only the person who submitted the product for service can receive the product. For identification, it is necessary to present an identity document (passport, military ID, driver's license).

To restore the document, it is necessary to contact the SC with the product and a written application addressed to the head of the SC.

If you need to contact the SC regarding warranty service, you must have with you a completed warranty card of the established model, packaging and a complete set of goods. After diagnosing and determining the warranty status of the product, the SC, depending on the manufacturer's procedure, performs further warranty service of the product, repairs or issues a technical examination report document indicating the cause of the defect and a conclusion.

The standard period of free storage of the product after maintenance is 14 calendar days, then the period of paid storage begins. We recommend that when accepting the product in the SC, immediately warn about the situation and agree on this issue.

When receiving the product from the representative of the courier service, the information specified in the invoice is registered in the SC database for the person who sent the product. It is possible to issue the product to another person only on the basis of a notarial power of attorney and the passport of the authorized person. It is possible to send the product to another branch of the "Nova Poshta" office only if there is a written statement from the sender (references to the phone numbers of the SC).