Delivery and payment

Dear customer!

We are constantly working on improving the provision of services. One of the important tasks for us is to reduce the time range of service without losing the quality of services provided. We compensate for this problem by working without lunch breaks and providing quality and fast service. Yes, some products can be serviced in up to 30 minutes.

If you cannot visit the Service Center (SC) during working hours in person, we recommend that you use the help of a friend, relative, or send the defective product to us at the specified address by any convenient “door-to-door” courier service for you.

Rules for sending defective product

Before sending the defective product to the Service Center (SC), please indicate the contact information for contacting you and a detailed description of the defect, check the completeness and indicate it on paper (preferably with a marker, so that it is noticeable), make a photo of the package contents and documents (Warranty card, sales receipt). Make sure that you put the Warranty card or the Certificate of completion (if the product is sent for warranty repair) inside. If the malfunction is due to incorrect operation with the data (music content) or if the malfunction appears when the product is operated with third-party accessories (including a memory card), be sure to leave the data (music content) in the product and provide third-party accessories with the product for checking the malfunction.

When shipping the product, consider the need to protect it from falls and shock, the best option is factory packaging with protective elements. You can check this and other information on shipping the product to the courier delivery service.

After receiving the product, to the telephone number indicated in the accompanying documents, the SC sends an information message (SMS, viber) with the registration data of the product for service.

If after sending the product, taking into account the time of shipment, you did not receive a message with registration data in the SC, contact the SC and specify the receipt and registration number of the product for service. In the case of a paid repair, payment can be made in any way possible for you at the details indicated below. The amount to be paid, check with the SC manager after the completion of repair work. Sending the product to the consumer is possible only after full payment for the order. Please note that if payment will be made from a legal entity or an entrepreneur, then you need to get an invoice for payment in the SC.

Payment for forwarding the goods is made at the expense of the consumer. After receiving the product in the SC, the product is diagnosed to check the declared defect and establish its cause. In the case of a paid application, product diagnostics is a paid service and is paid regardless of the result of product restoration (more information is here: Prices and services та Offer contract).

After servicing all goods are sent via "Nova Poshta" delivery service only.

Address for sending the product: IE Gavryliuk A.I. (Service center "ITS"), Mykoly Shpakа Str., 5, Kyiv, tel. 066 671 39 82.

Important! After completion of service, the SC sends the product to the name of the consumer who sent the product and to the same address from which the product was received.

Details for payment through a bank

WARNING! These details are only for payment by individual consumers (not companies or entrepreneurs)!

In order to pay, legal entities and entrepreneurs must receive a payment invoice by making a request to our e-mail info@its.com.ua

ФОП ГАВРИЛЮК АНДРІЙ ІВАНОВИЧ
ЄДРПОУ:2858408472
р/р: UA313052990000026007045001297
АТ КБ "ПРИВАТБАНК" МФО 305299
Тел.: (044) 333 73 68

Receiving a product after repair

Upon receipt of the product after service, be sure to check the integrity of the packaging and the absence of damage to the product, the presence of the Act of work performed, which indicates the work carried out with the product, the warranty period. In case of detection of violations of package integrity, damage to the product itself, etc. it is necessary, in the presence of an employee of the courier service, to make an inventory of the discovered violations, to receive the original document with the signatures of the responsible persons of the courier service and to refuse to receive the parcel. If there are no violations during the inspection of the parcel, we recommend that you check the product for serviceability. In case of defects in the product, during the warranty period, when sending the defective product to us, be sure to enclose the Certificate of Completed Works or the Warranty Card.

Individual customer payment

In order to pay, legal entities and entrepreneurs must receive a payment invoice by making a request to our e-mail info@its.com.ua

Bank details for payment of services

Individual entrepreneur GAVRYLIUK ANDRII IVANOVICH
EDRPOU / ID code: 2858408472
IBAN: UA313052990000026007045001297
AT KB "PRIVATBANK" BANK CODE: 305299
Phone: (044) 333-73-68

Address for sending parcels and correspondence

Address for sending the product:

IE Gavryliuk A.I. (Service center "ITS"), Mykoly Shpakа Str., 5, Kyiv.

tel. 066 671 39 82

After servicing all goods are sent via "Nova Poshta" delivery service only.

Shipment of goods through the offices of "Nova Poshta"

Payment for shipping of the goods is made at the expense of the consumer.

Diagnostics of the product is a paid service and is paid regardless of the result of the restoration of the product, in case of payment of the cost of repairing the product, diagnostics of the product is included in the cost of repair and is not paid separately (see Prices and services and Offer contract).

It is necessary to send the goods with delivery to the address: IE Gavrilyuk A.I. (Service center "ITS"), Mykoly Shpakа Str., 5, Kyiv. Phone number for communication and informing about the shipment of the goods: +380 66 6713982 (Viber).

After servicing all goods are sent via "Nova Poshta" delivery service only.

Addresses and open hours of "Nova Poshta"
Prices of "Nova Poshta"
Tracking of parcel

Bank details for payment

WE ACCEPT PAYMENTS IN UKRAINIAN HRYVNA ONLY!