Paid repair
TERMS OF PAID SERVICE PROVISION
- THE PRODUCT IS ACCEPTED FOR DIAGNOSTIC AND FURTHER WORK TO REMEDY THE DEFECT. PERFORMANCE OF WARRANTY SERVICE IS POSSIBLE ONLY IN CASE THE PRODUCT DOES NOT HAVE TRACES OF THE WARRANTY CONDITIONS VIOLATION.
- THE CONSUMER CAN FIND OUT INFORMATION ON THE CONDITION OF THE PRODUCT ON HIS OWN: BY PHONE NUMBERS, VIA THE WEBSITE HTTPS://ITS.COM.UA, SMS MESSAGES, VIA VIBER MESSENGER.
- IN CASE THE RECEIPT IS LOST, RECEIVING THE PRODUCT BY THE CONSUMER IS POSSIBLE ONLY WITH THE PRESENCE OF A PASSPORT AND A WRITTEN APPLICATION.
- THE SERVICE CENTER IS NOT RESPONSIBLE FOR SAVING INFORMATION IN THE INTERNAL MEMORY OF THE PRODUCT AND FOR SAVING USER’S SETTINGS.
- IF THE PRODUCT IS NOT INTENDED FOR REPAIR BY THE MANUFACTURER, AFTER THE PRODUCT HAS BEEN REPAIRED, THERE MAY BE REMAINS OF OPENING (PITCHES, SCRATCHES, CRACKS, ETC.) AND ELEMENTS OF THE PRODUCT MAY FAIL.
- 14 DAYS DEFECTIVE REMEDY PERIOD. IF THE ARRIVAL OF SPARE PARTS IS WAITING, THE REPAIR TIME MAY BE EXTENDED, BUT NOT MORE THAN 45 CALENDAR DAYS FROM THE DATE OF PRODUCT ACCEPTANCE.
- PRODUCT DIAGNOSTICS IS A PAID SERVICE AND IS PAYABLE ACCORDING TO THE CURRENT PRICE LIST FOR SERVICES. PRODUCT DIAGNOSTICS ARE CARRIED OUT WITHOUT THE PRESENCE OF THE CONSUMER.
- THE AGREED COST OF THE WORK IS THE COST THAT THE CONSUMER AGREES TO PAY IF THE PRODUCT IS RESTORED WITHOUT ADDITIONAL SPECIFICATION AND INFORMATION. IF THE COST OF THE WORKS OR PARTS CHANGE IN A GREATER SIDE, THE WORK TO REMEDY THE DEFECT IS POSSIBLE ONLY AFTER THE CONSUMER’S CONSENT.
- THE PRODUCT IS STORED AT THE SERVICE CENTER FREE OF CHARGE FOR 30 DAYS. AFTER THIS PERIOD, A PAYMENT FOR PRODUCT STORAGE WILL BE CHARGED ACCORDING TO THE CURRENT PRICE LIST FOR SERVICES.
- ON THE WEBSITE HTTPS://ITS.COM.UA THE PUBLIC OFFER CONTRACT AND THE CURRENT PRICE LIST FOR SERVICES ARE SET OUT. YOU CAN FAMILIARIZE WITH THE OFFICIAL INFORMATION OF THE SERVICE CENTER AND PAY FOR THE SERVICES.
Price list for services from January 1, 2025 for a unit of equipment. All prices are indicated in hryvnias.
| Product category 1 | Product category 2 | Product category 3 | |
|---|---|---|---|
| TYPE OF WORK | Price, UAH. | Price, UAH. | Price, UAH. |
| PRODUCT DIAGNOSTICS | 325 | 450 | 700 |
| EXTENDED PRODUCT DIAGNOSTICS | 550 | 850 | 1350 |
| 0 DIFFICULTY LEVEL REPAIR | 320 | 750 | 1300 |
| 1 DIFFICULTY LEVEL REPAIR | 565 | 950 | 1500 |
| 2 DIFFICULTY LEVEL REPAIR | 750 | 1150 | 1750 |
| 3 DIFFICULTY LEVEL REPAIR | 825 | 1450 | 2150 |
| 4 DIFFICULTY LEVEL REPAIR | 1250 | 1700 | 2550 |
| 5 DIFFICULTY LEVEL REPAIR | 1550 | 2050 | 3050 |
| COMPLEX PRODUCT REPAIR | 1775 | 2450 | 3650 |
| PRODUCT STORAGE PER DAY (SIZE UP TO 0.2m*0.2m*0.2m) | 50 | 100 | 200 |
| NORMAL HOUR OF WORK OF AN ENGINEER, PER HOUR | 700 | 1050 | 1550 |
Description of the performed works scope
PRODUCT DIAGNOSTICS OF COMPLEXITY LEVEL 1 – work on checking the defect declared by the consumer, as well as compliance of the product’s operating conditions with the requirements of the operating instructions or other regulatory documentation for the product WITHOUT DISMANTLING THE PRODUCT.
PRODUCT DIAGNOSTICS OF COMPLEXITY LEVEL 2 – work on checking the defect declared by the consumer, as well as compliance of the product’s operating conditions with the requirements of the operating instructions or other regulatory documentation for the product WITH PRODUCT DISASSEMBLY. Initial establishment of the cause of the declared defect.
0 DIFFICULTY LEVEL REPAIR – simple repair (installation of accessories, body elements, etc.).
1 LEVEL OF DIFFICULTY REPAIR – setting up the product, formatting the internal memory of the product, performing preventive work without using soldering and special technical equipment (without disassembling the product).
2 DIFFICULTY LEVEL REPAIR – restorative work with opening the product and using soldering equipment. Installation of the one simple radio element (installing a button, restoring contacts, etc.). Installation of an LCD display (without the use of soldering equipment).
3 LEVEL OF DIFFICULTY REPAIR – restoration work with the opening of the product and the use of soldering equipment, special technical equipment (installation of a microcircuit, several simple radio elements, installation of an LCD display using soldering equipment, etc.).
4 LEVEL OF DIFFICULTY REPAIR – precision restoration work with the opening of the product and the use of soldering equipment, special technical equipment (installation of several microcircuits, several simple radio elements, installation of an LCD display using soldering equipment, etc.). Restoration of the product after violations of the conditions of use by the consumer.
5 LEVELS OF DIFFICULTY REPAIR – precision ultra-complex restoration work with opening the product and using soldering iron equipment, special technical equipment (installation of several microcircuits, several simple radio elements, using soldering equipment, etc.). Restoration of the product after violations of the conditions of use by the consumer.
COMPLEX PRODUCT REPAIR – a set of works to eliminate all declared defects in the product, while spare parts for the consumer may be free. Only products in which there are no violations of the terms of use are subject to service.
Depending on the type of product and features of repair work, the price can be calculated individually.
Repair work is not carried out without agreeing the repair price and the cost of spare parts with the consumer.
Product category 1 – wired and wireless headphones, accessories, simple technical products, etc.
Product category 2 – wireless speaker, some professional headsets, e-books, chargers, some portable amplifier, etc.
Product category 3 – professional wired and wireless speaker systems, stationary HI-Fi sound amplifier, tablet, HI-Res DAC’s and players, laptop, ultrabook, products of the premium segment etc.
Regarding the category of the product for other products, the information must be clarified with the service center employees.
